Cancellation Policy

A cancellation must be made at least 24 hours prior to the training session to be eligible for a free cancellation. For example, if the session is on Friday at 8.00pm, please cancel by Wednesday 7.59pm of that week. You also have the option to reschedule your appointment. In that case, a rescheduling fee of 20 GBP applies. Please notify us at least 6 hours prior to the training session to be eligible for a 20 GBP rescheduling fee. Please note that appointments can only be scheduled once.

 

If you are unable to continue with the EMS training for any reason, you have the option to stop your contract early. Note that each completed and/or missed session will be charged at the price of a single session.