What is your appointment cancellation policy?
A cancellation must be made at least 24 hours prior to the training session to be eligible for a free cancellation. For example, if the session is on Friday at 8.00pm, please cancel by Thursday 7.59pm of that week. You also have the option to reschedule your appointment. In that case, a rescheduling fee of 20 GBP applies. Please notify us at least 6 hours prior to the training session to be eligible for a 20 GBP rescheduling fee. Please note that appointments can only be rescheduled once.
Can I cancel my contract early?
If you are unable to continue with the EMS training for any reason, you have the option to cancel your contract anytime within 30 days after signing, no questions asked! After the 30 day cancellation period, you will be required to pay the full contract amount and we will not be able to offer any refunds.
When do my sessions expire?
Studio sessions are valid for the given contract duration, e.g. 4 studio sessions are valid for 4 weeks, 13 studio sessions are valid for 13 weeks etc. whereas all home sessions are valid for 12 months. After that, an extension fee of £80 can be paid to extend the package for one month.